Refund policy

We want you to love your purchase! If something isn't right, here is how we can help:
​1. Reporting Issues (48-Hour Window)
​To be eligible for a return or refund, you must contact us within 48 hours of receiving your package.
​Damaged or Missing Items: To process these claims, you must provide a clear unboxing video showing the damage or the contents of the package.
​Defective Items: We will offer a replacement or a full refund once the defect is verified via video.
​2. Return Conditions
​Items must be unused, undamaged, and in their original packaging.
​Non-Returnable Items: For hygiene and safety, we cannot accept returns on opened products, electronic items, or items marked as "Non-Returnable."
​3. Shipping & Fees
​Return Shipping: We recommend using a trackable service.
​Original Shipping: Initial shipping fees are non-refundable.
​Refused Deliveries: If a parcel is rejected at delivery, the cost of return shipping will be deducted from your refund.
​4. How to Start a Return
​Email our support team within 48 hours of delivery.
​Include your order number and the required unboxing video.
​Once approved, ship the item back to the provided address.
​Refunds are processed within 7 business days after we receive and inspect the returned item.